Shipping Policy

Everything you need to know about how we process and ship your KittyWell order.

Last updated: September 2026

Order processing

All orders are processed within 2 business days after payment confirmation. You'll receive an order confirmation email as soon as your purchase is complete – please review it carefully and contact us right away if anything looks wrong.

Shipping rates

Shipping is FREE on orders of 2 or more tubs. Single-tub orders ship for a flat rate shown at checkout before you complete your purchase.

Estimated delivery time

We ship from the US and deliver to US addresses only. Estimated delivery is 3–7 business days from the date your order is dispatched. Delivery times can vary with public holidays, weather, or carrier delays.

Order tracking

Once your order is dispatched you'll receive a shipping confirmation email with a tracking number and link. Please allow up to 48 hours for tracking to update after you receive it.

Important: all order and shipping updates are sent by email to the address you entered at checkout. Please make sure it's correct and check your spam or promotions folders, as automated emails can occasionally be filtered.

Subscription shipments

If you're enrolled in Automatic Refills, your next shipment is dispatched automatically every 30 or 60 days from your previous order date, as shown for your plan at checkout. Refills of 3 or more tubs ship free; single-tub refills include the flat shipping rate. You'll receive an email reminder before each shipment, and the same delivery times and tracking apply. You can pause, skip or cancel any time before your next renewal date.

Address accuracy

Please double-check your shipping address before completing your purchase. KittyWell can't be held responsible for delays or failed deliveries caused by inaccurate or incomplete address details entered at checkout.

Refused or undeliverable packages

If a delivery is refused or returned as undeliverable, the customer is responsible for the return shipment. If the package is lost or damaged in return transit, we're unable to issue a refund. We recommend accepting the delivery and contacting us so we can help.

Lost or damaged in transit

If your order arrives damaged or hasn't arrived within 10 business days of dispatch, email us at [email protected] with your order number and we'll replace it or refund you at no cost. Orders with Shipping Protection are covered for loss, theft and damage automatically.

Questions?

Email [email protected] or use the Contact Us page – we reply within one business day.